Frequently Asked Questions

Games are $27 per person (tax included)

  1. ?

    What is an escape room?
    Escape rooms are interactive, live games where you are the main characters! To succeed, you must solve puzzles, rise to challenges, access secret areas and break codes to win!
  2. ?

    When should we arrive?
    We ask that groups arrive 15 minutes before the booking. The room itself lasts 1 hour (unless you escape sooner!) and our staff spends time debriefing and taking photos for you!
  3. ?

    Do I need to make a reservation?
    We highly recommend you call or book online to be sure we have availability. We can't guarantee a room unless you've booked it. Walk-Ins are welcome and subject to availability.
  4. ?

    When should I make reservations?
    Whenever is convenient for you! However, to get the time and game you prefer, we recommend booking 2-3 weeks in advance for weekends and 1-2 weeks in advance for week days.
  5. ?

    Are your rooms designed for children?
    Our rooms are designed for ages 13+. If you are interested in bringing children, contact us! All players under 16 must be accompanied by an adult.
  6. ?

    Are the rooms scary?
    There are no startles, scares or horror elements in our experiences. The room is designed to be fun and intellectually challenging without having a scary or mature theme.
  7. ?

    Will we be grouped with other people?
    Nope! At Captured we believe that mixing groups of strangers takes away from the experience, so we'll never add people to your group.
  8. ?

    Can I bring extra players if more people decide to join us?
    Please call and see if there is space available. We'll do our best to accommodate your request!
  9. ?

    Something came up and we can’t make our reservation. What do we do?
    Please let us know at least 24 hours in advance. All sales are final so there will be no refunds. We can reschedule you for another date if you let us know in advance.
  10. ?

    Is this space wheelchair accessible?
    Some of our games are not wheelchair accessible, so please contact us before you book! We will be able to discuss the most suitable experiences for your group.
  11. ?

    Are we really going to be locked in a room?
    No. It's actually illegal for us to do that! We are watching on close circuit video systems to ensure safety at all times. You can leave the room if necessary.
  12. ?

    Are photos allowed in the rooms?
    Taking photos and/or videos is not permitted in our rooms. We like to keep the secrets inside the room so the experience doesn't get spoiled for others!
  13. ?

    Do you have gift certificates?
    Yes, we do! You can contact us to get one, or you can buy a voucher online.
  14. ?

    Where should I park?
    You might be able to find parking on Barrington or Prince St., but if not, we offer a $1 MetroPark rebate for their parking garage on Hollis St (while supplies last)!
  15. ?

    Do I need to bring any tools or skills?
    Everything you need will be provided in the room. No outside knowledge, skills, or tools, are necessary!
If you have more questions, please let us know!
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