​What is an escape room?
Escape rooms are interactive, live games where you and your friends are the main characters. To succeed both you and your group need to discover and solve puzzles, rise to the challenges, access secret areas and break codes to unlock the final door and escape.
Are we really locked inside?
No, it's actually illegal to lock people in rooms in Nova Scotia. We are watching on close circuit video systems to ensure safety at all times. You can leave the room if necessary.
How long are we in the room?
​The experience will last 1 hour, unless you escape sooner!
Is it scary?
No. There are no startles, scares or horror elements in the game. The game is designed to be fun and intellectually challenging without being scary or of a mature nature. Rooms that may have an intense nature to them will be identified in their write ups.
Are your game rooms designed for children?
Our rooms are designed for those 13 years and older, though we understand that some younger folks are just as keen to play! If you are interested in briging children who are younger, please contact us to arrange.  All players under 16 must be accompanied by an adult.
This is a new experience for us.  Will we be okay?
We love it when new players try out our games. All of our games are designed to be challenging and intuitive. Everyone will have fun as long as they are ready to think.
Do I need to make a reservation?
Yes, all games require an advance reservation.  If you would like to play the same day it is best to call and check availability.

When should I make reservations?
Whenever is convenient for you, however to get the time and game you prefer we recommend booking 2-3 weeks in advance for weekends and 1-2 weeks in advance for week days.

What is your cancellation policy and other terms and conditions?
All ticket sales are final. Our complete terms and conditions are available in the booking widget. You must agree to the terms and conditions when booking. If you are unable to arrive for a booked time due to an emergency, please call or email and we will reschedule your booking.

Something came up and we can’t make our reservation.  What do we do? 
Please let us know at least 24 hours in advance. All sales are final so there will be no refunds. However, rescheduling can be processed up to 24 hours before your scheduled game starts.  If you have any questions please call and make arrangements.
Are there video cameras in the room?
Yes. Cameras are used by the Game Master to monitor your live experience.
Are photos allowed in the rooms?
Taking photos and/or videos is not permitted in our rooms. We would be happy to take a group photo for you outside the play area.
Is the space wheelchair accessible?
This is game-dependent. Please call for details.
Will we be grouped with other people?
No. At Captured we believe that mixing groups of strangers takes away from the experience so we do not combine groups.
Are walk-ins allowed?
If we have availability you are more than welcome; safer to call and check.
When should we plan to arrive?
Please arrive and check in 15 minutes before your scheduled game time.  This will allow time for your scenario briefing and a restroom break before you begin the game.
Can I bring extra players if more people decide to join us?
Please call and see if there is space available.  We'll do our best to accommodate your request.